Organizations trust Talon Communications with one of their most valuable assets—the ability to communicate with the audiences they already serve. Whether supporting shareholder communications, member outreach, policyholder notifications, employee communications, or other enterprise engagement initiatives, we recognize that every communication reflects the reputation of the organization we represent.
That trust extends beyond reliable delivery. It includes protecting information, respecting privacy, operating with integrity, and maintaining the operational standards expected by our clients, communications providers, and industry participants. We believe privacy is fundamental to building meaningful engagement and long-term relationships.
As a managed enterprise communications company, Talon Communications provides experienced people, proprietary processes, and carefully managed operational services. Our clients entrust us with information for the limited purpose of preparing data, supporting communications registration and authentication, managing compliant outreach, and executing authorized communications on their behalf.
This Privacy Policy reflects that commitment. It explains how we collect, use, protect, and process information while honoring our role as a trusted steward of client data. We continuously evaluate our practices, technology partners, and operational controls to help safeguard information and maintain the confidence our clients place in us.
Talon Communications believes privacy begins with trust. Organizations entrust us with information so we can prepare data, manage communications, and execute authorized campaigns on their behalf. We recognize that this information belongs to our clients and the individuals they serve. Our role is that of a trusted steward, processing information only as necessary to deliver the managed enterprise communications services our clients have requested.
This Privacy Policy explains how Talon Communications collects, uses, protects, stores, and processes information in connection with its managed enterprise communications, data intelligence, and related operational services. It also describes our commitment to responsible data stewardship, security, transparency, and operational excellence.
Privacy is not simply a legal obligation at Talon Communications—it is a core business principle. We design our services, workflows, and operational practices to respect confidentiality, support appropriate security safeguards, and help our clients communicate with their audiences responsibly.
References to communications registration, brand authentication, sender verification, and operational and communications compliance include support for applicable programs such as A2P 10DLC registration, Toll-Free Number (TFN) registration and verification, and similar frameworks where applicable.
This Privacy Policy applies exclusively to Talon Communications and should be read together with our Terms of Service and related governance documents.
This section explains when this Privacy Policy applies, the individuals and organizations it covers, and the Talon Communications services and activities governed by it.
Formal PolicyThis Privacy Policy applies exclusively to Talon Communications and governs how Talon Communications collects, uses, processes, protects, retains, and discloses information in connection with its website, business activities, and managed enterprise communications services.
It applies to information associated with website visitors, prospective and current clients, authorized client representatives, business contacts, service providers, vendors, and other individuals who interact with Talon Communications or whose information is processed in connection with services authorized by a Talon Communications client.
The services and activities covered by this Privacy Policy may include data preparation and proprietary data intelligence workflows; communications management and campaign execution; communications registration, brand authentication, sender verification, and operational and communications compliance assistance; secure response collection; reporting; and related managed services.
When Talon Communications processes information on behalf of a client, the client generally determines the purpose of the communication, identifies the intended audience, provides or authorizes the use of the relevant information, and remains responsible for its relationship with the individuals it serves. Talon Communications processes that information to perform the services authorized by the client and in accordance with applicable agreements, instructions, and legal obligations.
This Privacy Policy does not apply to Talon Financial Technologies, Talon Outreach, or another Talon-branded business unless that entity or service is expressly identified as being governed by this Privacy Policy. Separate or supplemental privacy terms may apply to those businesses, services, or specific client engagements.
This Privacy Policy should be read together with the Talon Communications Terms of Service, applicable client agreements, and other relevant governance documents. Where a written agreement contains terms that specifically govern information processed for a client engagement, those terms may supplement this Privacy Policy and will control to the extent of any conflict.
Understanding Talon Communications' role is essential to understanding how information is handled. We provide managed enterprise data intelligence and communications services on behalf of organizations that already have an established relationship with the audiences they seek to reach.
Formal PolicyTalon Communications is a managed enterprise data intelligence and communications company. We help organizations prepare information, communicate with the audiences they already serve, protect their brands, and support meaningful engagement through experienced people, proprietary technology, carefully managed workflows, and trusted service providers.
Our services are designed for organizations with established audiences, including shareholders, investors, policyholders, members, account holders, employees, residents, and other individuals or entities with whom our clients have an existing business, financial, organizational, contractual, or service relationship.
Depending on the engagement, Talon Communications may provide data cleansing, normalization, standardization, formatting, householding, communications preparation, managed outreach, secure response collection, reporting, communications registration, brand authentication, sender verification, and operational and communications compliance assistance.
Certain verification, contact append, address update, data enrichment, and related data services may be performed through carefully selected third-party data providers. Talon Communications coordinates these services as part of a managed engagement but does not represent third-party data sources, methodologies, or results as proprietary Talon capabilities.
Talon Communications generally acts as a service provider or processor to its clients. Our clients determine the purpose of an engagement, identify the intended audience, provide or authorize the use of relevant information, and approve the communications or services to be performed. Talon Communications processes information only as necessary to carry out those authorized services, satisfy applicable obligations, protect our systems and operations, and maintain appropriate business records.
Talon Communications does not acquire ownership of client information merely because it is provided to us for processing. Unless otherwise required by law or expressly agreed in writing, our role is limited to responsible stewardship and authorized use in support of the applicable client engagement.
Throughout this Privacy Policy, “authorized services” refers to the products, solutions, and professional services that Talon Communications has been engaged by a client to perform pursuant to an applicable agreement, statement of work, project authorization, or other documented client instruction.
Before we can explain how information is used or protected, it's important to understand the types of information Talon Communications may receive in the course of providing its services. Because Talon operates as a managed enterprise communications company, the information we process varies depending on the services requested by our clients. We collect only the information necessary to provide our services, operate our business, support our clients, and meet applicable legal, regulatory, and operational requirements.
Formal PolicyTalon Communications may collect, receive, generate, or process information from a variety of sources in connection with providing its managed enterprise communications services.
The specific information processed depends on the services requested by each client and the nature of the engagement.
Talon Communications does not intentionally collect information beyond what is reasonably necessary to provide its services, fulfill contractual obligations, maintain operational integrity, protect its systems, or comply with applicable legal requirements.
Information is processed only for legitimate business purposes associated with providing Talon's managed enterprise communications services. We believe information should always be used responsibly, transparently, and only in support of the services our clients have authorized us to perform.
Formal PolicyTalon Communications uses information for purposes including:
Talon Communications processes information only to the extent reasonably necessary to perform the services requested by its clients or otherwise permitted or required by applicable law.
Data stewardship is one of the foundational principles of Talon Communications. We recognize that the information entrusted to us belongs to our clients or the individuals with whom they maintain legitimate relationships. Our responsibility is to protect that information and use it only for the authorized purposes for which it was provided.
Formal PolicyUnless otherwise agreed in writing:
Where client engagements involve trusted third-party data providers, communications providers, cloud infrastructure providers, or other authorized service providers, Talon Communications works with providers that maintain appropriate security, confidentiality, and operational standards consistent with the services being delivered.
Preparing information for successful enterprise communications often requires more than simply organizing existing records. Depending on a client's objectives, information may be standardized, validated, enriched, or supplemented through authorized third-party data services before communications are initiated. Talon Communications coordinates these activities as part of a managed engagement while maintaining transparency regarding the role of our proprietary technologies and those of trusted third-party providers. Our objective is to help clients improve data quality, support responsible communications, and increase the effectiveness of authorized outreach while respecting privacy, contractual obligations, and applicable law.
Formal PolicyTalon Communications provides managed enterprise data intelligence services designed to prepare information for successful communications and operational workflows.
Certain services—including contact append, address updates, deceased identification, email verification, telephone verification, demographic enhancement, and other enrichment services—may be performed through trusted third-party data providers engaged by or through Talon Communications.
When third-party providers are utilized:
Talon Communications evaluates trusted providers based on appropriate security, operational reliability, contractual protections, and their ability to support the services requested by our clients.
Successful enterprise communications depend on more than simply sending messages. Today's communications ecosystem requires organizations to establish trusted identities, authenticate their brands, comply with carrier and platform requirements, and maintain operational practices designed to protect recipients while improving message deliverability. Talon Communications assists clients throughout this process by coordinating communications registration, brand authentication, sender verification, and related operational compliance activities necessary to support responsible enterprise communications.
Formal PolicyAs part of its managed enterprise communications services, Talon Communications may assist clients with communications registration, brand authentication, sender verification, and operational compliance programs applicable to the communications channels being utilized.
These services may include brand registration, A2P 10DLC registration, Toll-Free Number registration and verification, sender identity verification, communications template preparation, operational compliance documentation, campaign onboarding, provisioning, and ongoing operational support.
Approval or participation in any communications program remains subject to applicable carrier, registry, platform, and regulatory requirements.
Clients remain responsible for the accuracy of submitted information and compliance with applicable laws.
Talon Communications believes effective communications begin with trust and respect for recipient preferences. Clients maintain the direct relationship with their audiences and remain responsible for determining the lawful basis for communications and obtaining any required permissions. Talon Communications provides managed communications services designed to respect recipient preferences and support compliant outreach.
Formal PolicyTalon Communications may provide managed communications through email, SMS, MMS, RCS, voice messaging, ringless voicemail, web-based communications, secure response collection, and other authorized enterprise communications channels.
Clients remain responsible for consent, communication content, timing, audience selection, and purpose.
Where supported, Talon Communications may maintain operational records relating to consent status, opt-outs, message delivery, reporting, and communications activity.
Recognized opt-out requests such as STOP, STOPALL, or UNSUBSCRIBE are processed in accordance with applicable communications program requirements, platform capabilities, and client instructions.
Talon Communications continually evaluates its operational practices to support trusted communications and protect client brands.
Artificial intelligence and automation help organizations work more efficiently, improve data quality, and support better communications. At Talon Communications, these technologies are incorporated into AICE (Artificial Intelligence Communications Engine), our proprietary platform that assists in preparing data, supporting communications workflows, and improving operational efficiency.
AICE is designed to augment the work performed by our experienced personnel—not replace it. Human oversight remains an essential part of our service model, particularly where professional judgment, client direction, regulatory compliance, data stewardship, or operational decisions are involved.
Formal PolicyTalon Communications may utilize artificial intelligence (“AI”), machine learning, automation technologies, and internally developed software as part of AICE (Artificial Intelligence Communications Engine) to support and enhance the delivery of authorized services to clients.
AICE assists our personnel with enterprise data management, cleansing, standardization, formatting, and preparation. It also helps create consistent matching formats used by trusted data providers and strategic partners to improve the efficiency and effectiveness of authorized data enhancement, append, verification, and related services. The resulting prepared and enhanced data may then support communications management, operational analysis, and workflow automation, while maintaining appropriate human oversight.
These technologies may support activities such as:
AI-assisted processes are intended to support—not replace—human review where appropriate.
Talon Communications does not use client data to train publicly available artificial intelligence models unless expressly authorized in writing by the client.
Where third-party artificial intelligence technologies or automation services are utilized, Talon Communications evaluates those providers based on appropriate security, privacy, contractual protections, operational reliability, and suitability for the services being performed.
Clients remain responsible for business decisions, communications content, recipient selection, consent obligations, and actions taken based on reports or recommendations generated through our services.
Enterprise communications frequently require specialized infrastructure and services provided by trusted technology partners. These relationships enable Talon Communications to deliver secure, scalable, and reliable communications while maintaining consistent operational oversight. Every provider engaged on behalf of our clients is expected to meet appropriate standards for security, confidentiality, and professional responsibility.
Formal PolicyTalon Communications may engage trusted third-party service providers to support the delivery of authorized services.
These providers may include organizations supporting:
Third-party providers receive only the information reasonably necessary to perform the services for which they have been engaged.
Where appropriate, Talon Communications requires contractual obligations relating to confidentiality, data protection, and information security.
Although Talon Communications carefully selects its providers, each independent provider remains responsible for its own systems, infrastructure, operational controls, and compliance with applicable laws and contractual obligations.
Protecting client information is fundamental to the trust our clients place in Talon Communications. We employ administrative, technical, and operational safeguards designed to protect information throughout its lifecycle while supporting the availability, integrity, and confidentiality of the services we provide. Security is an ongoing process that evolves alongside changing technologies, business practices, and emerging threats.
Formal PolicyTalon Communications maintains information security practices designed to safeguard information under our control against unauthorized access, disclosure, alteration, destruction, or misuse.
Our security program may include measures such as:
Security measures are periodically reviewed and may be updated to address evolving technologies, operational requirements, and emerging risks.
While Talon Communications employs commercially reasonable safeguards, no method of electronic transmission, storage, or information security can be guaranteed to be completely secure. Clients are encouraged to implement appropriate security practices within their own organizations as part of their overall information security program.
Responsible data stewardship includes knowing when information should no longer be retained. Talon Communications retains information only for as long as reasonably necessary to provide Authorized Services, satisfy contractual and legal obligations, support legitimate business operations, resolve disputes, enforce applicable agreements, or protect the integrity of our systems and services. When information is no longer required, we seek to securely return, dispose of, delete, or anonymize it in accordance with our operational practices, client agreements, and applicable legal requirements.
Formal PolicyTalon Communications maintains information retention practices designed to balance operational requirements, client expectations, regulatory obligations, and responsible data stewardship.
Unless otherwise agreed in writing or required by applicable law:
Where clients request specific retention schedules, return procedures, or secure destruction requirements, Talon Communications will work with clients to support those requirements where commercially reasonable, operationally feasible, and consistent with applicable law.
Like most modern business websites, the Talon Communications website uses cookies and similar technologies to support website functionality, improve user experience, understand how visitors interact with our website, and help maintain the security and performance of our online services. We seek to use these technologies responsibly, limit their use to legitimate business purposes, and provide visitors with appropriate transparency regarding their operation.
Formal PolicyThe Talon Communications website may use cookies, browser storage, web beacons, server logs, analytics technologies, and similar tools to support the operation, security, and performance of our website and related online services.
These technologies may be used to:
Some technologies may be provided or supported by trusted third-party service providers that assist Talon Communications in operating and maintaining its website. These providers are authorized to use such information only as necessary to perform services on our behalf and in accordance with applicable contractual obligations.
Most web browsers allow users to control or disable cookies through their browser settings. Disabling certain cookies may affect the functionality or performance of portions of our website.
Where required by applicable law, Talon Communications will provide appropriate notice, obtain consent where necessary, and honor applicable cookie preferences or opt-out choices.
Talon Communications believes individuals should understand how their information is handled and, where applicable, have the ability to exercise privacy rights provided under applicable law. Because Talon Communications frequently processes Client Information on behalf of its clients, the availability and exercise of certain privacy rights may depend upon the nature of the information, the Authorized Services being performed, our contractual responsibilities, and the role Talon Communications serves in relation to that information.
Formal PolicyDepending on applicable law and the nature of the information being processed, individuals may have certain privacy rights relating to their personal information.
These rights may include the ability to:
Where Talon Communications processes Client Information on behalf of a client, that client generally determines the purpose for processing the information, maintains the direct relationship with the individual, and serves as the primary decision-maker regarding privacy rights associated with that relationship. Accordingly, requests relating to access, correction, deletion, restriction, or other privacy rights may be referred to the applicable client or coordinated with the client, as appropriate. Talon Communications will cooperate with its clients in responding to such requests in accordance with applicable agreements and legal obligations.
Requests relating to communications preferences—such as recognized STOP, STOPALL, UNSUBSCRIBE, HELP, START, or similar messaging preference requests—may be processed directly by Talon Communications as part of providing Authorized Services on behalf of its clients. Such requests are handled in accordance with applicable communications program requirements, client instructions, platform capabilities, and applicable law.
Talon Communications will evaluate and respond to privacy requests for information under its own control as required by applicable law and may request reasonable information necessary to verify the identity and authority of the individual submitting the request before responding.
Nothing in this Privacy Policy limits any rights or obligations that may exist under applicable privacy, data protection, consumer protection, communications, or other governing laws.
Talon Communications provides enterprise data intelligence and communications services to organizations with established audiences and is not directed toward children. Our services are designed for businesses, governmental entities, nonprofit organizations, financial institutions, healthcare organizations, professional service providers, and other enterprises that communicate with individuals with whom they maintain an established relationship. We do not knowingly collect personal information directly from children through our website or intentionally provide services directed to children.
Formal PolicyThe Talon Communications website and Authorized Services are intended for business and organizational use and are not designed or marketed for use by children.
Talon Communications does not knowingly collect personal information directly from children through its website, nor do we knowingly solicit information from individuals who are under the age required by applicable law to provide valid consent for the collection of their personal information.
In certain client engagements, Talon Communications may process information provided by or on behalf of a client where that information incidentally includes records relating to minors. In such circumstances:
If Talon Communications becomes aware that personal information has been collected directly through its website from a child in a manner inconsistent with applicable law, we will take reasonable steps to delete or otherwise appropriately dispose of that information unless retention is required by law or necessary to protect legal rights.
Parents, legal guardians, or individuals with questions regarding information relating to minors should contact the client or other organization on whose behalf the communications or services are being provided, as that organization generally maintains the direct relationship with the individual and is responsible for responding to such requests. Where appropriate, Talon Communications will cooperate with and assist its clients in responding to these requests in accordance with applicable agreements, documented client instructions, and applicable law.
Technologies, communications platforms, privacy expectations, and regulatory requirements continue to evolve. As Talon Communications expands its services, adopts new technologies, and responds to changes in applicable laws, industry standards, and business practices, this Privacy Policy may be updated to reflect those developments. We are committed to maintaining transparency regarding how information is collected, used, protected, and processed.
Formal PolicyTalon Communications reserves the right to modify or update this Privacy Policy at any time to reflect changes in our business operations, Authorized Services, technologies, legal or regulatory requirements, industry practices, or other operational considerations.
When material changes are made, Talon Communications will update the effective date or version information associated with this Privacy Policy and, where appropriate or required by applicable law, provide additional notice through our website or other appropriate communications.
The most current version of this Privacy Policy will be made available through the Talon Communications website and will supersede all previous website versions as of its effective date.
Continued use of the Talon Communications website or continued engagement with our services following the effective date of an updated Privacy Policy constitutes acknowledgment of the revised Privacy Policy to the extent permitted by applicable law.
Nothing in this section limits any contractual obligations, privacy commitments, applicable compliance and legal requirements, industry best practices, or other governance obligations that may apply to specific client engagements or other written agreements between Talon Communications and its clients.
Talon Communications values transparency, accountability, and open communication. Questions regarding this Privacy Policy, our information handling practices, privacy-related matters, or our approach to data stewardship, security, governance, and compliance are welcomed. We encourage individuals, clients, prospective clients, business partners, and other interested parties to contact us if they have questions or require additional information regarding this Privacy Policy or our privacy practices.
Formal PolicyTalon Communications is a registered trade name (doing business as, or “DBA”) of Talon Financial Technologies, Inc. References to “Talon Communications” throughout this Privacy Policy refer to Talon Financial Technologies, Inc., operating under the Talon Communications brand.
Talon Financial Technologies, Inc. is the legal entity responsible for this Privacy Policy and the privacy practices described herein.
Questions regarding this Privacy Policy or the privacy, security, data stewardship, governance, or information handling practices of Talon Communications may be directed to:
Talon Communications
A DBA of Talon Financial Technologies, Inc.
Privacy, Compliance & Data Stewardship
99 Wall Street, Suite 810
New York, NY 10005
Email: legal@talonfinancial.com
Telephone: (212) 812-1500, Option 4
Website: https://www.taloncommunications.com
Where Talon Communications is processing Client Information on behalf of a client, individuals seeking to exercise privacy rights relating to that information should generally contact the applicable client or organization with whom they maintain the direct relationship. Where appropriate, Talon Communications will cooperate with and assist its clients in responding to such requests in accordance with applicable agreements, documented client instructions, and applicable law.
Talon Communications is committed to addressing legitimate privacy inquiries in a timely, professional, and transparent manner consistent with applicable law, contractual obligations, and our commitment to responsible data stewardship.
Talon Communications believes responsible enterprise communications begin with trust, transparency, and responsible data stewardship. These principles guide how we prepare information, support our clients, protect privacy, and deliver Authorized Services.
As technologies, regulatory requirements, industry standards, and the communications landscape continue to evolve, Talon Communications remains committed to continuously strengthening its governance practices, operational standards, information security, privacy protections, and compliance framework. Our objective is to help organizations communicate with confidence while safeguarding the information entrusted to us and maintaining the highest standards of professionalism, integrity, accountability, and client trust.
Talon Communications
Intelligent Data. Connected Audiences. Trusted Results.